Vivace Process Instruments establishes, documents, executes and keeps a Quality Management System according to NBR ISO 9001:2008, seeking for:
Demonstrate its capacity to develop technology, trade products and execute qualified services that fulfill the customers needs, legal requirements and;
Amplify customer satisfaction through effective application of the system and continuous improvement.
The company policy establishes as strategical goal to reach and keep a leadership reputation with product and service quality, always focusing on reaching and overcoming customer expectations.
Vivace Process Instruments recognizes that human factor is the main piece to obtain full quality of its system, so all the support must be given to it to guarantee the perfect understanding of this commitment.
Seeking quality in every existent process is the priority misison for us, always focusing on continuous improvement for all the tasks that aggregate value to product or service, enphasizing collaborators participation and teamwork.
Environment preservation and collaborator individual safety are considerated high level priority and must have all support from the company direction board. Our longevity is directly connected to our capacity of contributing to the evolution of the society and its sustainable development.
In order to attend this policy, delegates to each of its collaborators personal commitment, encouraging e making easier to obtain confidence, simplicity and agility on each executed task.
This policy, followed by internal procedures and routines, will support Vivace management system, which the company director's board commits to assure that its customers requirements are fulfilled in a satisfatory way. All the methods and tools used for management have the strategical planning as reference, aligned to the latest international patterns and models, documented and periodically verified, in order to guarantee processes quality, continuous improvement, results efficiency and recognition.
The Direction Board is committed to the development and execution of the Quality Management System and the continuous improvement of its activities. For that reason, the following actions are taken by the Direction
Vivace Process Instruments processes are operated having as basic premiss to attend efficiently cutomer needs and expectations, seeking for:
Additionally, there are monitores information to ensure that Vivace Process Instruments is operating according to the specified requirements and attendind customer expectation and needs. Those informations can be obtained through the satisfaction survey on website, complainings or direct communication with customers.
Senior Management establishes and ensures that the Quality Policy is understood, implemented, and maintained at all levels of the Organization.
VIVACE's Commitment to Continuous Improvement
Vivace Process Instruments determines that whenever opportunities for improvement and the implementation of necessary actions exist to meet customer requirements and increase customer satisfaction, action must be taken.
These opportunities and necessary actions include:
a) improving products and services to meet requirements, as well as to address future challenges, needs, and expectations;
b) correcting, preventing, or reducing undesired effects;
c) improving the performance and effectiveness of the QMS.
When a nonconformity is identified, including those resulting from complaints, Vivace Process Instruments will:
a) address it in accordance with its procedures;
b) assess the need to take measures to eliminate the causes of the nonconformity so that it does not recur;
c) implement any necessary actions;
d) critically analyze the effectiveness of any corrective action;
e) update the risks and opportunities identified during planning, if necessary;
f) make changes to the QMS, if necessary.
Vivace Process Instruments seeks to continually improve the adequacy, sufficiency, and effectiveness of the QMS through the use of the Quality Policy, Quality Objectives, audit results, monitoring of on-site activities by the QMS Board, data analysis and evaluation, corrective actions, when implemented, and critical analysis by Vivace Process Instruments senior management.
These actions are intended to determine if there are needs or opportunities that should be addressed as part of continuous improvement to enhance services and performance in relation to obtaining and interpreting test results, as well as meeting requirements and addressing future needs and expectations, seeking to increase customer satisfaction. The Quality Policy (QP) is aligned with Vivace's purpose and, consequently, seeks to reflect the commitment of senior management and other employees of Vivace Process Instruments to comply with the legal requirements of ISO 9001:2015, as well as to foster the pursuit of continuous improvement and the effectiveness of its processes, meeting the requirements of the relevant standards, valuing the training and commitment of its team, as well as the continuous adaptation of methods and equipment.
Good professional practices, the quality of services provided, staff training, and care for occupational health and safety will be adopted and promoted, with environmental aspects, internal communication, customer feedback, critical analysis of service contracts, as well as the annual survey of internal and external scenarios to expand market share, reflecting strategic planning to define the organization's objectives and goals.
Vivace Process Instruments has a committed team and mechanisms to ensure ongoing critical analysis of Quality objectives. Vivace Process Instruments also seeks to establish strategic alliances, aiming to fulfill its objectives in relation to its Mission and Vision for the Future.
Vivace Process Instruments' policy establishes as a strategic objective the achievement and maintenance of a reputation for leadership in quality in its products and services, seeking to always meet and exceed its customers' expectations.
Vivace Process Instruments recognizes that the human factor is fundamental to achieving the total quality of its system and that it must be provided with all necessary support. for a perfect understanding of this commitment. Striving for quality in all existing processes is a primary mission, always aiming for continuous improvement in all tasks that add value to the product or service, with a constant emphasis on the participation of each collaborator and teamwork. Environmental Preservation and Safety The individual needs of each employee will be considered with the highest priority and will have the full support of senior management.
Our longevity is linked to our ability to contribute to the evolution of society and its sustainable development. To comply with this policy, delegate to each employee the personal commitment, fostering and facilitating trust, simplicity, and agility in each task performed. This policy, along with internal procedures and routines, will support the quality system applied at Vivace Process Instruments.
VIVACE is a company responsible for planning, developing, manufacturing, monitoring and evaluating processes, products and services, where:
a) The Quality Policy is documented, implemented and maintained at all levels of Vivace Process Instruments;
b) Vivace Process Instruments is committed to offering services to its customers in accordance with current regulations, verifying their needs and providing services in line with regulatory requirements;
c) Quality objectives, to meet ISO 9001:2015 standards, are defined annually, clearly, in Vivace Process Instruments' strategic planning for the purpose of continuous improvement of Vivace Process Instruments' Quality Management System (QMS);
d) Vivace Process Instruments, through its plans, programs and training procedures, ensures that its quality management policy is implemented and that all personnel involved in the activities are familiar with the QMS documentation;
e) Vivace Process Instruments is committed to complying with the legislation, regulations in force and other requirements subscribed to by it;
f) Vivace Process Instruments ensures the dissemination of its quality management policy to all its staff or those who work on its behalf to make them aware of their personal obligations related to Quality. This policy is available to interested parties and the general public.
g) The quality management policy is reviewed annually in an appropriate coordination critical analysis meeting;
h) Compliance with Vivace Process Instruments' QMS is ensured through internal and second-party audits.
i) The Quality Director ensures that the quality policy is in line with the purposes of the QMS based on ISO 9001:2015, committing to meet regulatory requirements and continually improve the effectiveness of the QMS, providing means for establishing the objectives and critical analysis of Quality, which must be communicated and understood by the entire Vivace Process Instruments, in order to receive contributions for its continuity and adequacy.
